Coronavirus
Response

Learn what Porter-Starke Services is doing to help prevent the spread of the COVID-19 virus.

Coronavirus Response

As the Coronavirus (COVID-19) continues to spread in the United States, Porter-Starke Services would like to issue a few reminders to help keep our clients and staff healthy. Please stay home when you are sick. If you are experiencing any symptoms, such as a fever, cough, or difficulty breathing, please call to reschedule your appointment, and follow-up with your own primary care physician to address your symptoms. If you are feeling well, take precautions to avoid illness such as maintaining social distance (six feet from others), washing your hands, avoiding touching your face, coughing or sneezing into your elbow or a tissue, getting good sleep, nutrition and exercise.

During this time of uncertainty surrounding COVID-19, we would like to reassure you and our community of our commitment to bringing you compassionate care. We understand that this time can create additional stress, but your mental and physical health are our top priorities.

We hope that as you make the best possible decisions for yourself and your family that you choose to continue care with us. Our goal is to continue providing compassionate care to you and our community throughout this unprecedented event. To do so, we are implementing a number of changes that will allow us to provide service in the safest way possible while protecting those we serve and those who provide service.

Current Precautions:

  1. To minimize the number of individuals entering our facilities, phone appointments are being implemented wherever possible. Your therapist or a member of our front desk staff may call to schedule a phone appointment in order to minimize face-to-face contact. Group services are also transitioning to individual telephone services wherever feasible in order to protect clients and staff.
  2. If you are scheduled for a phone appointment, your doctor or medical provider will call at your scheduled time and provide care through the phone.
  3. If you are unable to complete a phone appointment and must come to the office, we ask that you please:
    1. Arrive no more than five minutes prior to your scheduled appointment.
    2. Attend appointments alone, unless an adult is needed for a minor or those with special needs.
    3. Allow our staff to complete a COVID-19 symptom screening prior to your appointment. This is a short questionnaire that will only take a few minutes.
  4. Do not come into the office if you have fever, shortness of breath, a cough, or flu-like symptoms. Please call your own primary care physician to address your symptoms.
  5. Your prescriptions and prescription refills will be processed alongside appointments as usual. Receiving services over the phone will not impact your ability to receive prescription refills.
  6. Our housekeeping staff is implementing additional cleaning protocols to ensure high-traffic areas receive thorough and repeated cleaning throughout the day.
  7. Our admissions team will continue working to ensure access to care. If you are in need of services, do not hesitate to call 219.531.3500. The team will also continue evaluations for admission to our Inpatient Care Center.
  8. Visiting hours for the Inpatient Care Center have been suspended until further notice. If you would like to speak with a loved one who is in our care, please call 219.464.4939.

Alongside our goal to continue providing services, we are also offering myStrength to the community. This free online and mobile resource offers a range of resources to help you improve your mental health from home. While myStrength doesn’t replace counseling, it can be a great tool to aid your well-being during this event. Additional resources are also available to you on this page.

In closing, we understand the uncertainty and stress you may be feeling, and will continue to provide care. The situation is fluid and will evolve further in the coming weeks. During that time, we will look to the CDC and Indiana State Department of Health for guidance and alter our practices accordingly. Thank you for your cooperation and support during this time.

Additional Resources

Centers for Disease Control and Prevention - National health resource for COVID-19 information

Indiana State Department of Health - State-level resource for COVID-19 information

Healthy Resources - Explore additional resources that support your total health and wellness

 

Need more information about the Coronavirus

Donate

Donate

By donating to the Porter-Starke Services Foundation, you are helping us provide compassionate, quality wellness services that touch the lives of your friends, families and neighbors.

Learn More

Contact

Contact

Ready to chat with a Porter-Starke Services representative? We’re ready to listen. Reach out today.

Contact Us

Sponsor

Sponsor

Interested in sponsorship opportunities with Porter-Starke Services? Your sponsorship can make a tangible impact on the people who live in our community.

Read More

Valparaiso Campus
601 Wall St.
Valparaiso, IN 46383
219.531.3500

Knox Campus
1001 Edgewood Dr.
Ste. 1
Knox, IN 46534
574.772.4040

Portage Campus
3176 Lancer St.
Portage, IN 46368
219.762.9557

Marram Health Center
3229 Broadway Ave. 
Gary, IN 46409
219.806.3000

Marram Health Center
704 S State Road 2
Hebron, IN 46341
219.996.2641